Leadership Skills for Supervisors
Course ID: 260810 0101 209ESH
Course Dates : 10/08/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Professional and CPD Training Programs
Course Subcategories:
Business Decision Making Leadership & Management Development Organisational Effectiveness Professional Practice & Standards Strategic Management
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Leading to:
Executive Diploma Certificate
Leading to:
Executive Mini Masters Certificate
Leading to
Executive Masters Certificate
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Supervisors are responsible for team performance, engagement, and day-to-day problem solving. They set expectations, coach people, and handle conflicts. This course teaches practical techniques you can use on the job: clear feedback, focused coaching, fair accountability, and effective delegation. Training centers on tools and short practice exercises that produce immediate, usable changes.
Objectives
1. Set clear, measurable performance expectations and track results.
2. Conduct focused coaching conversations that improve skill and motivation.
3. Address workplace conflicts and apply step-by-step corrective action when needed.
4. Delegate tasks to develop staff and reclaim time for higher-value work.
5. Run one-on-ones and team meetings that produce decisions and documented follow-up.
2. Conduct focused coaching conversations that improve skill and motivation.
3. Address workplace conflicts and apply step-by-step corrective action when needed.
4. Delegate tasks to develop staff and reclaim time for higher-value work.
5. Run one-on-ones and team meetings that produce decisions and documented follow-up.
Who Should Attend
1. First-line Supervisors and Team Leaders newly promoted from individual contributor roles.
2. Shift Supervisors in manufacturing, distribution, or retail.
3. Customer Service Team Leads responsible for performance metrics.
4. Retail Assistant Managers / Floor Supervisors.
5. Front-line Project Leads who coordinate small cross-functional teams.
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – The Role of the Supervisor
1. Understanding Supervisory Leadership
- Defining the responsibilities of a supervisor
- Balancing operational and people management duties
- Building trust and professional credibility
2. Setting Performance Expectations
- Defining clear and measurable objectives
- Communicating standards and responsibilities
- Aligning team goals with organisational priorities
3. Monitoring Team Performance
- Tracking progress against targets
- Identifying performance gaps early
- Providing regular performance updates
Day 2 – Coaching and Staff Development
1. Conducting Effective Coaching Conversations
- Preparing structured one-to-one discussions
- Asking coaching questions that encourage improvement
- Supporting employee motivation and development
2. Delegating for Performance
- Matching tasks to employee capability
- Defining authority and accountability
- Monitoring delegated work without micromanaging
3. Developing Team Capability
- Identifying learning and development needs
- Encouraging continuous improvement
- Supporting career growth opportunities
Day 3 – Feedback and Conflict Management
1. Delivering Performance Feedback
- Giving timely and constructive feedback
- Reinforcing positive behaviours
- Addressing performance concerns professionally
2. Managing Difficult Conversations
- Preparing for challenging discussions
- Maintaining professionalism under pressure
- Agreeing practical improvement actions
3. Resolving Workplace Conflict
- Identifying sources of conflict
- Facilitating constructive discussions
- Applying fair and consistent corrective actions
Day 4 – Leading Daily Operations
1. Running Effective One-to-One Meetings
- Preparing focused meeting agendas
- Reviewing progress and priorities
- Documenting agreed actions
2. Leading Productive Team Meetings
- Managing discussions efficiently
- Encouraging participation
- Recording decisions and follow-up actions
3. Problem Solving and Decision-Making
- Analysing operational issues
- Evaluating practical solutions
- Making timely supervisory decisions
Day 5 – Practical Supervisory Leadership Workshop
1. Supervisory Leadership Simulation
- Coaching employees through workplace scenarios
- Managing performance and conflict situations
- Practising delegation and communication skills
2. Team Performance Planning
- Preparing a team performance improvement plan
- Defining measurable objectives and follow-up actions
- Presenting supervisory recommendations
3. Supervisory Leadership Review and Action Planning
- Reviewing supervisory leadership tools and techniques
- Preparing a personal supervisory development plan
- Course review, feedback and implementation planning
